I truly hope that you are very happy with your jewellery when it arrives; with each piece being individually hand made to order just for you I aim to please!
Most of my pieces of jewellery and accessories are bridal or special occassion jewellery, so I do understand that you want everything to be right for your big day.
For coloured jewellery I suggest that you buy a Swarovski Colour Carousel if you are unsure about a crystal or pearl colour before you purchase your jewellery. These are just £4 with free postage and packing and can usually be sent out the same day by Royal Mail 1st class post, and you can redeem this £4 against your next jewellery purchase.
I will always accept returns when an item is faulty and will aim to fix it or replace it for you as appropriate to the individual circumstances.
If you are unhappy with your jewellery for any other reason then please get in touch with me within 14 days of receiving it to discuss your concerns. I may be able to exchange or replace an item under some circumstances; my aim is for you to be as happy with your jewellery as I am!
Please contact me at firstname.lastname@example.org to discuss details about the return of an item or if you have any questions at all.